“Sadly on arrival we found both single beds to have dirty marks and staining on the sheets.”
Clean ones were brought to the cottage the following day, however we had to the change the sheets ourselves as no housekeeping staff were available. Furthermore the bathroom sink had long hair around the tap and in the sink bowl. Heart of the Lakes were informed of this but no one contacted us to re-clean the bathroom. Finally to top off our arrival we were met with a beautiful vase of dead daffodils. This cottage is a lovely property but really requires a thorough deep clean. We enjoyed ...
Clean ones were brought to the cottage the following day, however we had to the change the sheets ourselves as no housekeeping staff were available. Furthermore the bathroom sink had long hair around the tap and in the sink bowl. Heart of the Lakes were informed of this but no one contacted us to re-clean the bathroom. Finally to top off our arrival we were met with a beautiful vase of dead daffodils. This cottage is a lovely property but really requires a thorough deep clean. We enjoyed our week in the Lake District but disappointed by the lack of follow up from the management company.