“Understood that had many steps but didn't know it was such a climb up hill, this was problem for one of us with breathing problems, had to get car out on return to pick up from bottom to apartment.”
Felt cleanliness was not up to standard, upon moved item on kitchen worktops found many flies, toaster was full of crumbs. Overall very dusty, cobwebs aplenty. Scaffolding and roofers ruined view. Overall won't be returning.
Thank you for taking the time to post your feedback on our listing further to your stay with us at Helm Crag. We were disappointed to read that you encountered some cleanliness issues, had you let us know we would have happily reattended to make good for you. Had you contacted Lakelovers prior to booking the local team could have advised that the property does have a small walk up to it and perhaps could have recommended somewhere more suitable for your needs. We were pleased to see that you wrote such a lovely guest book comment for us though, expressing your hopes to return in the future, and that you noted to bring extra nuts for the squirrels! Thank you, and we will really hope to welcome you to stay with us again! Kind regards, the owner relations team
Property Owner