“Cleanliness was not up to standard, dusty bedrooms and hob not clean, dishwasher not emptied.”
Thank you for submitting your feedback. It is always good to hear both
positive and negative comments.
Comment: Cleanliness was not up to standard, dusty bedrooms and hob not
clean, dishwasher not emptied.
I too am disappointed that the cleaning was not up to standard and have
already brought the cleanliness issue to the attention of the Head of
Housekeeping at Heart of the Lakes.
With regard to the dishwasher, I apologise if the laminated note left by the
cleaner was not in an obvious place. I can't recall the exact wording, but
it does ask guests to leave the property with used crockery etc. in the
dishwasher on a hot wash, so that the next guests know that it is Covid
safe. While this is not requested during 'normal' times, this change was
made for the benefit and reassurance of guests.
Thank you again raising your concerns and I hope you will come to Oak Bank
Monica Fisher Owner relations