“The property listing states there is a fridge however this is not true, the property has a small drinks cooler tucked away in a cupboard which causes it to overheat and produce a vile smell.”
On arrival I had to ask someone from maintenance to come and check the fridge as the smell was that bad, he ended up removing the cupboard door to stop the fridge from getting so hot. The fridge needs to be replaced with a proper fridge that is fit for purpose. The property could of done with a good clean which was disappointing as on a recent review the owner says the property has been deep cleaned, yet we found the work tops and floors to be dirty and also there was blood on the bed sheets. If bed sheets are blood stained BIN THEM, don't wash them and hope no one will notice. I was also a little disappointed after a 2 hour drive to arrive and there be no toilet roll supplied at all. The location is good, literally 2 minutes walk into Bowness, and the apartment itself is quite nice so if the above issues were addressed I would stay here again.
Thank you for your feedback on your stay at Bluebell Hill. We appreciate your honesty, and we are sorry to hear that you had some negative experiences.
We have taken your feedback seriously and we have taken steps to address the issues you have raised.
• We have replaced the drinks cooler with a proper fridge that is fit for purpose.
• We have taken on a new cleaner who will be giving a higher standard of cleanliness and new linen has been purchased to replace those that were not suitable.
• We will ensure that there is always toilet roll supplied in the apartment.
We understand that these issues have affected your stay, and we apologise for any inconvenience they have caused. We hope that you will consider staying with us again in the future once we have addressed these issues.
Thank you again for your feedback. We value your feedback, and we look forward to welcoming you back to Bluebell Hill in the future.
Property Owner
