“It's unreasonable to expect people to collect the key from the office on arrival and drop back at the end.”
Almost all properties have key safes now. I arrived, needing the loo and had to walk to the office, where they wouldn't let me use theirs, back to the flat... It's helpful to have a parking space in the town centre, but this one is very difficult to get in and out of. Luckily I only put it in and took it out once at the start and end of my stay. The building is a faff to get in and out off with all the keys. The bunch of keys provided had more than I needed on it. When visitors arrive at the back, from the car parking, it would be fair to assume that the key labelled 'Inner front' is the key to the flat. Infact the key for the flat is a different, unlabelled one. A nice comfortable little flat. Very little noise from neighbours. Obviously a lot of noise at all hours from the main road, delivery men, boy racers, etc. Very convenient for the Cinema next door!
We are sorry to hear you had some trouble with the key collection and that you found the keys confusing. We like to provide keys so that you have access at the back (parking) and the front (the town). With the flat being in a very central location, there will occasionally be some noise from the town.
We are pleased you found the flat comfortable and enjoyed the cinema next door, and we hope you had a very enjoyable stay.
Property Owner