“We had had a lovely time at Rothay 18, however, on arrival at 4.”
20pm we found that our parking space was occupied by your cleaning contractor and we couldn’t get the key safe at the patio doors to open with the number provided, fortunately a very kind neighbour who saw us struggling let us in to the building where we were able to access our apartment. The parking space was not vacated by the contractor until 5.30pm. My partner has never before experienced these issues with her dealings with Heart of the Lakes before but we feel this hopefully is just a one off
problem and will still be holidaying with Heart of the Lakes in the future.
- Mr Calverley, September 2021
Thank you so much for your positive feedback and we are pleased that you enjoyed your stay. The keysafe for the patio doors was only fitted as a temporary measure for a few weeks during the Covid 19 restrictions earlier in the year as the communal door in the Atrium could not be used. We assume that you did not see the revised information sent to you as you should not have been aware of this keysafe. We apologise for any inconvenience. A new pin operated lock and a new Atrium door is being fitted to the complex and will be the main way to access the apartment which is much more convenient. Property Owner
