“Unfortunately due to personal matters and a severe storm, we were unable to travel to the accommodation.”
I contracted Sykes Cottages and spoke to Jess, who was extremely sympathetic and understanding. Jess made contact with the owner of the property to ascertain if we could move our booking to a later date. The owner agreed to this, the booking was put on hold and I was updated by Sykes Cottages to that effect.
Extremely emphatic and professional approach all round. Thank you.
I contracted Sykes Cottages and spoke to Jess, who was extremely sympathetic and understanding. Jess made contact with the owner of the property to ascertain if we could move our booking to a later date. The owner agreed to this, the booking was put on hold and I was updated by Sykes Cottages to that effect.
Extremely emphatic and professional approach all round. Thank you.