“We have stayed in this apartment a couple of times previously.”
The location is great for shops/restaurant and walks. However this time we felt a little let down by the cleanliness especially the bathroom. It was obvious that around the taps, shower and toilet they had not been cleaned in some time properly due to the build up of black mould. I spent my Friday afternoon giving it a good clean with the antibacterial spray I bought with me as I couldn’t leave it like that for the next person and the smell was getting worse as the week went on. The mould on the ceiling was bad enough and definitely needs attending too, at least decorated. I understand the room becomes damp but there should not have been the build up of mould in those areas if cleaned properly. Check in and out times are now earlier/later which I thought was to allow extra cleaning due to Covid but it is evident that extra time is not being spent. I will have to think twice before staying here again especially with the price increase next year.
We would like to thank you for your feedback. We are pleased you enjoyed the location of the property. We are sorry to hear that the cleanliness of the property was not up to our usual standard. Cleaning is paramount to us and we have passed this on to our housekeeping manager to find out why and ensure that this will not happen again. Comments such as these are helpful and we appreciate you letting us know, had you contacted us during your stay we could have come to the property to rectify. We hope this does not deter you from visiting Loughrigg View and we hope to welcome you back soon! Property Owner
