“Bield How is a lovely property, but the comfort of our stay was severely marred by the Aga.”
It was a mild week in September and when we asked for the Aga to be switched off, we were told the owners would not allow it. The property was therefore stiflingly hot, even with windows wide open. Not great for the environment either, to be wasting all that energy.
Also, calling Heart of the Lakes and getting through to someone at Sykes in Chester lacks the personal service and local knowledge that we used to experience in the past.
We wouldn’t book this property again during the months when the Aga is on.
Unfortunately, our Aga does not cooperate well to being turned off and on
and requires an Aga service engineer to turn it back on again hence our
reluctance to agreeing to it being turned off totally. We would not
have had an issue with it being turned down if that request had been made
and will make that clearer in our instruction file. As previously noted
in a response to another comment, we will take the warmer weather in
September into consideration and not have the Aga turned on again until
October in the future. We are sorry that your stay was not as expected
on this occasion but look forward to you rebooking again in the future. Property Owner