The Haven

Sleeps 4
Bedrooms 2
Bathrooms 1
Pets No
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Features

Off road parking
Pub/shop < 1 mile
Dishwasher

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities

* Based on a combined average customer score

7 Customer Review(s)

“Sykes failed to look after me as a customer.”

Earlier this year my mother contracted covid and we were unable to bring her for her holiday at the haven in July. Your company requested proof of her illness and I complied, needing to inconvenience a very busy consultant to get a letter from him. I did this and supplied it. A refund was refused several times. Eventually after alot of pushing from me a change of dates was agreed upon for October. This didn't really suit us as a family but it was better than nothing. We stayed three days out of ...

Earlier this year my mother contracted covid and we were unable to bring her for her holiday at the haven in July. Your company requested proof of her illness and I complied, needing to inconvenience a very busy consultant to get a letter from him. I did this and supplied it. A refund was refused several times. Eventually after alot of pushing from me a change of dates was agreed upon for October. This didn't really suit us as a family but it was better than nothing. We stayed three days out of seven at the property which cost over £900. We found it to be a no frills holiday let at a luxury price tag It lacked warmth and charm and some basic facilities . Notwithstanding the background to this holiday, it was disappointing.

- Mrs Shields, October 2021
Mr Garbutt September 2021

“We were disheartened when we arrived to an overgrown garden and a welcome mat that was worn into the pathway.”

The cleaning performed was fine but there were things just not done - there were areas that didn't seem to get dusted or thoroughly cleaned between changeovers. We wondered how "recent" the refurbishment was. We were looking forward to sitting in the garden but found the garden furniture to be dirty and rusted and therefore unuseable. However this is not meant to be a negative review or list of complaints - we would simply ask for these comments to be considered for the benefit of future guests. We have in the past had many cottage holidays and we enjoyed this time in Keswick. The Haven did have good positive things that added to our enjoyment.

- Mr Garbutt, September 2021
Mrs Lawrinson July 2021

“Could you change the blurb for this accommodation?”

The refurb is not recent but implication of description is that it is in tip top condition (it is quite tired, beds could do with update, water marks on ceiling, flaking paint). Having said that- quiet location, views are nice from front and back. Space in back garden for us to BBQ (brought our own), handy walking distance to centre of Keswick. Enough cups and kitchen stuff for the 4 of us. Really needs Wi-Fi in this day and age!

- Mrs Lawrinson, July 2021
Miss Skinner July 2021

“Dirty carpets throughout,mouldy curtains and blinds,rusty and mouldy fridge.”

Stained duvets. Cleanliness abysmal. Outside furniture rusty and garden unkempt.customer service non existent and all complaints completely ignored.

- Miss Skinner, July 2021
Mr Lines July 2021

“Garden in poor condition.”

Shrub prunings left where they fell. Dead plants in broken pots. Kitchen utensils bare minimum. None stick frying pan? Dirty fly strip left at kitchen window. Also note price increase of around 30% for same week next year. Not worth it.

- Mr Lines, July 2021
Mrs Tovey June 2021

“Shame the property didn't have WiFi and could do with updating a bit but the location was perfect and it was so peaceful we both slept like logs.”

- Mrs Tovey, June 2021
Mrs Carey June 2021

“After discovering the oven didn’t work we contacted the company and the maintenance guy also wasn’t able to make it work.”

Amazingly, on our return to The Haven the following day, we found a note to say he had replaced a part and it was working. He also replace three light bulbs which we felt were a bit high to reach. Very good service.

- Mrs Carey, June 2021
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The property

If you are looking for a quiet retreat within easy walking distance of Keswick centre look no further. The Haven has undergone major refurbishment in preparation for holiday letting and has all the comforts of home. It is a superb base for exploring the high peaks from the door, lake cruises on Derwentwater or just relaxing in the garden or frequenting some of the many excellent pubs and restaurants Keswick has to offer. Accommodation: Entrance into hallway which runs the length of the property - hooks for outdoor gear. Lounge with large bay window and fell views, leather sofas, large flat screen TV with Freeview, DVD and flame effect gas fire. Modern kitchen with cream gloss units, dining table and stable door leading out to garden/patio. Two bedrooms off the hallway - one twin to the front of the property and a double to the rear. Family bathroom with bath with shower over, basin and wc. Furniture is mostly modern with neutral decor and soft furnishings. There are fell views from most windows. Fitted carpets throughout main living areas and bedrooms, vinyl flooring in kitchen and bathroom. Gas central heating and hot water and double glazing. Outside: Lawned garden/patio with furniture to the rear of the property with some fell views - ideal for relaxing after a long day walking or sightseeing. Parking for two small/medium cars or one large car. Keswick centre approx 10 mins walk. Note: Sorry no cot or high chair available.

Summary

All-ground-floor
Two bedrooms: 1 x double, 1 x twin
Bathroom with bath, shower over, basin and WC
Kitchen/diner
Sitting room with gas flame-effect fire
Gas central heating with gas flame-effect fire
Electric oven and hob, microwave, fridge, washer/dryer, dishwasher, TV with Freeview and DVD player
Fuel and power inc. in rent
Bed linen and towels inc. in rent
Off-road parking for two cars
Garden patio with furniture
Sorry, no pets and no smoking.

Note: This property has a Good Housekeeping bond of £200.

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About the location

KESWICK

Bassenthwaite 7 miles, Ullswater 16.6 miles; Cockermouth 13 miles.

The popular town of Keswick is the holiday centre of the North of the Lake District and has plenty to offer the visitor at any time of year. The town boasts numerous shops and restaurants to suit all tastes, as well as offering miniature golf, excellent parks, the famous Theatre by the Lake, a charming cinema, the Pencil Museum, a climbing wall, fishing and great mountain biking opportunities, whilst the beautiful lake of Derwentwater at the head of the stunning Borrowdale Valley is only a few minutes walk from the town centre. Nearby, between Braithwaite and Buttermere is the beautiful Newlands Valley, while picturesque Bassenthwaite Lake is well worth a visit. From a gentle countryside ramble to a challenging hike up Skiddaw or the famous Catbells, there really is something for everyone. Visit Castlerigg Stone Circle, the Jennings Brewery and Mirehouse, a grand house and gardens on the shores of the Bassenthwaite Lake, or take a fabulous boat trip around Derwentwater. With plenty of attractions for the kids, lovely parks and the nearby Lake District Wildlife Park this is a great Lakeland destination whatever the time of year.

Note: Guests are welcome to use the Keswick Leisure Pool for the duration of their holiday

Keswick, Cumbria & The Lake District (Ref. 1042751)

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Features

Reviews & Ratings

“Sykes failed to look after me as a customer.”

“We were disheartened when we arrived to an overgrown garden and a welcome mat that was worn into the pathway.”

“Could you change the blurb for this accommodation?”

“Dirty carpets throughout,mouldy curtains and blinds,rusty and mouldy fridge.”

“Garden in poor condition.”

“Shame the property didn't have WiFi and could do with updating a bit but the location was perfect and it was so peaceful we both slept like logs.”

“After discovering the oven didn’t work we contacted the company and the maintenance guy also wasn’t able to make it work.”

The property

Summary

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About the location

KESWICK