“This is our first time using Sykes, We have had many cottages over the years with another company.”
This lodge fitted our requirements wonderfully as the trip was a present for my parents who are getting on in years.
Wonderfully located, central to all the great lakes and lovely towns and villages.
Unfortunately the lodge was a let down, on arrival in the dark on a chilly Monday night, we found the lodge to be freezing cold, the heating was not working, no logs for fire to get heat. We looked at the boiler ourselves and found no pressure in the boiler, we filled it our selves and got heating. Contacted Sykes who did send maintenance promptly who bought us out heaters to help warm up the place. We were told they were aware of this issue.
The surfaces in the kitchen were swimming in water which was coming through the roof. Told Sykes who came and wiped them down this did not however not cure the leak, which dripped constantly leaving brown streaks on the wall.
The fridge had mouldy food left in it from previous occupants and the cleaners had let the owners down badly as all the ceilings were covered in black cobwebs. Bathroom extractor fans did not work, we left windows open for periods of time to stop the damp from the steam, but we're a little disappointed. We were informed prior to arrival that the microwave was not working but would be replaced hopefully during our stay, it was not. We are not big microwave users so this did not really present an issue to us.
The boiler was not repaired and we appreciate that these things are not a 5 minute fix, we topped up the boiler every day ourselves, however if you did not know how to, you would have issues.
Previous occupants leavings were thrown under the beds which we found when looking for extra bedding for my parents.
This review has been made honestly and we believe the cleaning and maintenance could have been better
Having said all this the lodge was very well equipped through out with books, DVD's ect. The showers were hot and beds comfortable and quality bedding and towels.
The general site area was clean and well looked after and the beck was lovely to hear running outside.
We would recommend a stay here as the issues could easily be sorted and the location is fantastic.
I am so sorry about all the problems that you encountered, this is not what I would expect at all. We work hard to make sure that Beck is maintained to a very high standard and I can honestly say that the couple we have cleaning normally get very good reviews.
I have talked to them and Sykes about your feedback and have agreed work to be carried out on the boiler and some other maintenance to take place.
Thank you so much for taking your time to leave feedback as without this we would not be able to remedy the areas you mentioned quickly and ensure that they are not repeated.
Again I am very sorry that you had to experience these standards and please be assured we have taken steps to ensure they are not repeated. Jane and Peter
Property Owner