“On the plus side the location was good although it would be no good for anyone not good with steps.”
It was quite a climb each time from the road. The steps up to the apartment are steep. The view from the apartment was excellent The parking was good. The apartment was spacious although the bathroom situated off the kitchen wasn't ideal. The equipment in the kitchen was OK but the kitchen had issues which I will get to. The bedroom would benefit from a full length mirror. Now the downside. The blind in the kitchen doesn't work We dropped something down the back of the fridge so I lifted the ...
It was quite a climb each time from the road. The steps up to the apartment are steep. The view from the apartment was excellent The parking was good. The apartment was spacious although the bathroom situated off the kitchen wasn't ideal. The equipment in the kitchen was OK but the kitchen had issues which I will get to. The bedroom would benefit from a full length mirror. Now the downside. The blind in the kitchen doesn't work We dropped something down the back of the fridge so I lifted the Microwave from the top to pull the fridge out. The top of the fridge is bowed and was full of water. I cleaned it up but by the end of the week it was starting to fill again. The fridge itself has not been de-frosted for a very long time with about 2" ice up the side. When I pulled the fridge out it is clear that this has not been cleaned for a long time with lots of spiders webs down the back. We were in Keswick next day and I called in the office and reported it as I believe the fridge is a safety hazard and needs immediate attention. The two ladies said they would report it but we noticed they didn't write anything down. we noticed the toilet seat was faulty with a crack in the hinge. Next day I rang and reported it and the fridge and the man I spoke to asked me to leave the key in the key safe and they would get someone out to look at both problems and in either case he would ring and keep me informed. Nobody came and we never got a phone call. My wife dropped and ear ring down the back of the bedside cupboard so lifted the cupboard out only to find more cobwebs and and old bill going back to last May. We were of the opinion the apartment had a deep clean. Obviously not. Other issues. Two bulbs out, one I replaced. The shower would benefit from a mat as it is a bit slippery. The TV reception was intermittent, I had to re-programme it twice. As the TV could get Netflix and catch-up channels it would help to mention that in the details and suggest people bring their password with them. The front door mortice lock was sometime difficult to work. There was no welcome basket (which we had from our last apartment only two months ago) Only one toilet roll, no kitchen roll, no salt & pepper. Would we go to High Borrans again - NO Would we use Heart Of The Lakes again - Due to lack of communication and making sure the apartment is up to standards. NO .
- Mr Taylor, September 2021
