“Firstly, we feel that the property description and the images of the rear garden are not a true representation and are very misleading.”
We note that the property states that it is enclosed and we do not dispute this, however, upon arriving we asked the owners in person whether the garden at the rear was secure to which they replied "yes it's fully fenced but there's a low wall on one side and there are lambs in the field and the famers isn't very great". Prior to letting our two dogs out of the car we checked out the back garden to learn that in parts the boundary wall adjoining the farmers field was actually lower than knee high in parts. This is in no way safe and secure no matter how well behaved or under control a dog is. Our dogs are very well behaved, however, given the farmer 'wasn't great' we did not want to risk one of the dogs jumping over the low wall and into the field. We believe this would be the view of any responsible dog owner. The images shown on the advert online only show the garden where the wall is high, they do not show where it is extremely low and we feel that this misleading and unfair. Secondly, no where on the advert did it state that the owners live directly next door. We booked the stay to relax and spend time outdoors with our dogs and not have to worry about the lack privacy or the risk of our dogs getting out of the garden. Again, on the advert it fails to show that the 'fence' between the two properties does not give any privacy at all. We feel that this should be shown on the advert to enable the person booking to make their own decision on whether they would be happy with the lack of privacy. Due to these reasons, we vacated the property at around 6:00pm on the same day and returned home.
Many thanks for your feedback. I'm sorry to read this negative feedback as it is the first one that we have received in the time that we have been running Orchard Cottage. I would like to mentionm that no contact was made to us from either of you and If we had been made aware of the issues at the time then we may have been able to change your perception of the problem as you saw them.
Regarding the privacy issue, we make it our aim to vacate our garden should guests appear and want to use the garden. The fence between us is due to the old dead hedge having to be removed and allow a new beech hedge to grow. During a guests stay we can not be held responsible for their dogs behaviour. Sorry you were unhappy, but you really should have spoken with us during your stay as it would have been in our best interest to discuss your concerns with you and resolve any issues prior to your departure.
Bill and Sue.
Property Owner
