“The location was great, the cottage was lovely and clean.”
..however as we were staying over Christmas and Boxing day we were disappointed that the owner had made no effort to put out even a line of tinsel. We ended up having to bring our own Christmas tree. Love Heart of the Lakes, love the location, would not go back to this cottage.
I am sorry to hear you were disappointed that there were no Christmas decorations in the house for your stay.
You enquired around the 15/9/21 as to whether or not the house would have Christmas decorations and you were informed that it would not.
An assumption was made that this was acceptable to you as the booking was neither cancelled nor rearranged to alternative accommodation at that time.
On reflection perhaps that assumption should not have been made.
Thank you for your helpful feedback and in future I will offer the option of Christmas decorations to those who book that week. Property Owner