“The worst cottage we’ve ever stayed in!”
It’s uncomfortable, dated and dirty. We’ve booked many times with Heart of the Lakes and the standards have always been very high and we’ve always had a lovely relaxing time. Unfortunately, Blencathra did not meet these usual standards. The first issue was parking as our car, an Hyundai Tucson, could not fit in the garage. We were not aware this was our only allocated parking space. To be fair to HotL, they agreed we could park outside so this was no longer an issue. With regards to the cottage, it was so dated and uncomfortable. All three beds were extremely uncomfortable and mattresses must be about ten years old as we were literally sleeping on springs. We complained from Sunday to Thursday but got no where and HoftL said it was not their responsibility to ensure the standards of the cottage but we’re the responsibility of the cottage owner. On Tuesday, someone came to the cottage and put a duvet under the sheet of the double bed as a way to make it more comfortable. The beds are so far gone that this did not help. Nothing was done about the other two beds. In addition to this the sofa was dirty, smelly, threadbare and all base cushions were so old and had no support that relaxing in the evening was difficult. The house had many cobwebs and had clearly not been cleaned properly or thoroughly. I’d definitely give this cottage a swerve and what I’m most disappointed about is that the company we booked through blamed the cottage owner and took no responsibility. I hope our concerns are addressed for future bookings so no other families are subjected to this on their holiday.