“Overall good.”
But several issues which let it down which I have not reflected in my scoring.
Kitchen not properly cleaned: old breadcrumbs in bread bin. Most of crockery needed washing. Not good given ongoing COVID issue.
Poor standard of glasses - I sustained a small cut on lip as I hadn’t noticed chipped rim on glass. Several of the glasses had this damage.
Note left in bedroom that a new light shade would be fitted on Monday, as just bare light bulb in room. No one came to fit.
These few things let down what would have otherwise been a near perfect stay. We would still stay here again.
Thank you for your feedback. Please accept our apologies, Lakelovers look after the cleaning for Pavement End Cottage and this matter has been reported to the Housekeeping Manager, as this falls well below our expected standards and we have made the owner aware of your comments too.
There has been a delay in receiving the replacement lampshade, we will fit this as soon as possible.
Thank you for bringing this to our attention and we hope to see you again
Property Owner