“The property itself is lovely and the photos don’t do it justice.”
The location is also great. Unfortunately, our trip was ruined by a couple of things- one of which is not the fault of the owner. Firstly, the bit than can be fixed, is the security light that is constantly flashing on and off outside the bedroom by the living room. This lights up the room all night and makes sleeping hard work. We put a black bag over it in the end to stop it but it could do with some attention. The other issue was the people staying at the place next door. They were out in the hot tubs shouting and screaming will into the early hours (3am both nights), refused to turn down the music or keep the noise levels down and due to where they were situated, they were right outside the other bedroom. I had to spend 2 of the 3 nights on the couches. They also threw items of clothing and cigarette ends over the fence which we had to clean up to save the deposit. It is very unfortunate but for this reason, I would not recommend staying at the Croft. If you fall lucky with neighbours or the other property is empty, then this is a lovely place to stay. But if you’re unfortunate like us, a 3 day break becomes a complete waste of money.
Hi Oliver,
I'm really sorry you had such an experience with us. we have resolved the lighting issue.
Sykes did contact us about the noise issue, but unfortunately this was out of office hours, so we didn't pick the message up until the Monday, check out day.
I am very sorry you experienced antisocial behaviour issues, and it has highlighted an area which needs to be corrected.
I have made sure that in future booking notes, guests contact us directly to nip these kind of issues in the bud.
I sincerely hope you would consider staying with us again and I would welcome you to rebook, and please speak to Andy in the office at Bassenthwaite Lakeside Lodges if you would like to.
Property Owner
