“Firstly would like to thank you for the wine and chocolates.”
That is a nice welcome, as is the readiness of the fire with initial logs etc. Inside the property is very comfortable and mostly exceptionally clean. I say mostly as there were 2 issues which i feel need addressing . One is the shower mat which is rolled on a shelf at the end of the bath and is black with mildew. It needs replacing. The 2nd is that the bin beside the loo, in which it is asked all toilet wipes sanitary products etc are put, and I have no problem with this at all . And I sincerely hope that this is just a one off oversight as it was disgusting, and even now back home makes my stomach turn. It had not been properly cleaned/checked and the inside of the lid was smeared with dried on faeces. Not something anyone would wish to be greeted with on their first evening. Hence the low mark for cleanliness. Also, on our arrival there was a towel and bathmat left on the stairs. I have also have given the accuracy of the listing a low grading , not because of what is stated but because of what is left out. Their are no windows to speak of which offer any sort of view. The windows upstairs are either too high or too tinily narrow to see out of. Downstairs the only windows are around the doorway which looks onto the carpark and the barn roof beyond. The doorway on the landing has a pretty aspect onto the little grassed area and fell beyond and there is a table out there but unless warm enough outside that is the only place where anything green can be seen. Maybe I should have worked this out for myself but I do feel that by not advising visitors of the complete lack of any view it is omitting a large problem. I have stayed in barn conversions before and this lack of view has not been a problem. Obviously from other reviews etc most people do not have a problem with this, but having some sort view is important to me, even if it's just of a garden or trees etc , not necessarily a glorious vista. Had I known this I would not have booked this property and for this reason alone I will not return.
Thank you for your feedback and I apologise for the two items you have raised.
I do employ a professional cleaning company who constantly provide a high standard of cleaning. It appears in this instant it was not the case and I have passed your findings on.
I also note your comments about the windows and hope that you found the location of the cottage excellent, set in the Countryside with views of Mellfell and within a short walking distance views of Ullswater Lake. We do constantly score high marks for accuracy of listing.
We are sorry that these items impacted on your stay as we aim for all our guests to enjoy their time at the cottage.
If there are any queries from our guests in the future I am always happy to be contacted at the time.
Property Owner
