“Whilst the bathrooms, kitchen surfaces and beds were clean, the rest of the property was not.”
Surfaces VERY dusty, several items in the kitchen needed to be washed (mold in a cereal bowl), there were crumbs from the previous guests all over the dining table and although the floor had been mopped, floor cleaner had been spilled in the hallway resulting in a sticky mess. We read between the lines of the property details and realised the "patio" was actually the table next to the front door, but do feel this description is misleading. It is not a place to gaze "over to the distant hills", you are sat in a residential street with cars parked on both sides of the road. Silverthwaite is listed as having parking for two cars, this is only if they are VERY small, our family estate took up most of the driveway. Access to the driveway is somewhat tight, especially with cars and vans parked on both sides of the road. The cottage guest information folder has been written in by a previous guest stating that they found the electrical system to be unsafe, this was quite an alarming thing to read on arrival, although we couldn't establish what this was referring to. Future guests should note that the property has no hair dryer and no recycling facilities - other homes on the street had recycling boxes outside, our guest info folder merely stated to take cardboard, tins and glass to the nearest public bins in the Broad Street car park. Also, to note, there is only one half width cupboard available in the kitchen to pack your food away in to, we ended up storing our food in boxes on the dining room floor. Location is convenient for High Street shops etc in Windermere or the lake in Bowness itself, that being said we would not recommend the property to anyone.
Thank you for bringing this to our attention. Other clients have found that our cleaning company do an extremely good job, so it seems this is an isolated occurrence. However, in general the cleaning contractors have coped will with the additional work during Covid and with Covid isolation causing staff shortages. I am sorry that you found the property of a lower standard than you (and we) expect and will investigate what has happened.
The patio is outside the patio doors and is accessed from the dining room. Although not large, it has a table, bench and chairs for you to enjoy the air and see the hills in the distance. I am sorry it was not to your liking. I believe the location of the patio is shown on photographs of the property on the booking websites
We have parked our family estate and a mid-range car quite comfortably on the drive. Unfortunately, we have no control on who parks on the road outside the property, but we have never had issues accessing the drive as they do tend to park very considerately.
In the week immediately preceding your own, there was an electrical fault, and this was resolved within 2 days. The comments in folder were obviously written by this guest. Rest assured, the fault was repaired and the electrics in the house are safe.
Please note that the house does have a hairdryer, and it is kept in the chest of drawers in the main bedroom. It may be that the previous guest moved it, or removed it. We will investigate this and replace if necessary.
The local District council collect the rubbish weekly, arrangements for a business are different to a residential property as all rubbish is collected in one bin, sorted at the waste depot and recycled accordingly. You are not required to take recycling elsewhere, it was just merely a suggestion if you wanted to use the local recycling facilities.
We have a well fitted and well supplied kitchen with dishwasher, fridge freezer, washing machine and dryer. Unfortunately this means that cupboard space is limited.
Once again, thank you for your comments
Property Owner
