“Amazing standard of cleanliness, so much thought has gone into the appointment of the cottage.”
Everything was of a very high standard. Lots of information, entertainment options, appliances and gadgets.
The 'garden' was advertised as having views but sadly it was tiny, no grass and the hedge obscured the view totally. the views from the cottage itself were stunning though.
The cottage wasn't clearly enough described as a first floor apartment and we were surprised to be sharing the building and having no real garden.
Dear Mr Spinks, thanks for your booking at High Dow Crag and we hope you enjoyed your stay there. Thanks also, for the overall positive feedback - to which we would like to add a few comments.
In the first paragraph of the property profile, High Dow Crag is described as a first floor apartment. In the second paragraph, it is also referred to as an apartment.
Whilst the "Features" aspect of the profile mentions a garden, the text description does not and refers only to "enclosed patio" and "private outside seating area", so I hope that has not been misleading.
Views from the garden are not mentioned anywhere in the profile, but we are pleased you were happy with the views from the lounge/diner and the bedroom.
By definition an apartment is in a property which is shared. However, we feel it is important to point out that High Dow Crag has it's own front door entrance, which is entirely separate from the ground floor apartment.
There may be feedback from other guests who have stayed at High Dow Crag which has led you to get a different impression from the one taken from your stay. If so, we can only apologise for that but hope you appreciate that is out of our control.
Apologies also, if these comments seem a little strident, but we consider it is important to address your feedback to ensure that anybody viewing it does not get the wrong impression of the property or its description.
We will review the property profile with Lakelovers, but if you have any suggestions as to how it can be improved, they would be welcome. Please send them to Lakelovers separately for them to discuss with us.
Property Owner