Why choose Heart of the Lakes?
With Heart of the Lakes you get the best of both worlds. We belong to a national holiday home management company which means we can offer all our holiday property owners the reassurance of being looked after by a national organisation. All of that is in addition to the support, expertise and experience provided by our dedicated, local team.
- All our staff are based in our Ambleside and Keswick offices.
- Year-round marketing campaigns generate consistent bookings.
- Our guests return year on year thanks to our hassle free guest management.
- Efficient cleaning and maintenance teams mean owning a holiday home can be hassle free.
- Open and honest commission rates with no hidden extras.
- Guest security deposits ensure our owners are never out of pocket.
"Heart of the Lakes manages two properties for us. The staff are very helpful and always accessible. They take all the hassle out of operating a holiday cottage and deal with the 'little problems' that arise with any property from time to time.”
"Thank you to Heart of the Lakes for being such superb agents over the last 35 years. We have been immensely reassured by the close personal interests that the company has always taken in the Cottage." Owner, St. Giles
“Thank you so much for all your support and efforts this year, I couldn't be happier with how things have gone" Owner, Highfold
A complete marketing package
We believe at Heart of the Lakes that your holiday let investment couldn’t be in better hands. Over 60% of our guests book with us time and again and it has been like that for over 40 years. But that doesn’t mean we take bookings for granted - our proven approach to marketing makes sure your holiday home gets all the promotion it deserves…
Once our professional photographers have all the images they need and we have written a comprehensive description of your property it is featured on our bookings website. With the support of our dedicated team who specialise in marketing holiday homes, your property will be seen by prospective holidaymakers who visit our website, engage with us on social media and browse our travel partner sites on a daily basis.
Engaging with guests old and new
We regularly send out informative and interesting e-newsletters to our growing database of customers, letting them know about seasonal promotions, highlighting local events and showcasing our variety of properties. And with so many guests returning each year we know it helps to keep our properties front of mind with holidaymakers who we know love the Lakes.
Answering customer enquiries
Our dedicated customer services team manage our online chat feature, answering questions and helping guests book exactly the right holiday. Operating six days a week, the team are on hand to answer questions and take bookings - providing that all important personal touch.