Quality Management is integral to the way we run our business and we are proud to announce that we are a Visit England Quality Accredited Agency a Nationally recognised standard that focuses on quality and service.
The award assures our customers, cottage owners and visitors, of consistent and high levels of service throughout our organisation from holiday bookings to the daily management of our owners' investment properties. Anyone who has been through the process for QAA certification will know that it takes a lot of hard work, time and commitment to obtain. Our staff are all fully behind it and take a genuine sense of pride in knowing they are providing a superior level of service to all our customers.
Our staff are all trained in customer service and have all attended Cumbria Tourist Board's 'Welcome Host' course.
"Your company seems very well organised, your website excellent and we got what we were promised."
"I would like to comment that I think your brochure is excellent, well laid out and presented......As a computer illiterate I also found your website easy to use and fast......(on the phone) your staff have been very friendly, approachable and knowledgeable about the properties."
"Looking forward to another good holiday with Heart of the Lakes. We would not book with anyone else. You are very good!" "I should like to thank both your staff who spoke to me; in particular the young lady who very kindly looked for suitable venues to accommodate my heart problem. Many thanks for your bright, cheerful co-operation."
"We have just returned from spending a week in Ambleside and once again it was fantastic, thank you so much for having such lovely properties available to stay in, also, nice ones that allow dogs. We will be using you again."
"We thoroughly enjoyed our stay and must compliment you on your excellent service. We will certainly be recommending your company to our friends."
"Congratulations on a brilliant, easy to use web site, by the way!"