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Credit Terms & Conditions

This credit is subject to the following terms and conditions:

1.This credit may be used as payment or part payment of a cottage holiday booked with Heart of the Lakes.

2. It is valid for any holiday with a start date within 2 years of the credit issue date.

3. Where the cost of the holiday booked is less than the value of the credit, you may use the balance towards another holiday until this credit is extinguished. 

4. If you use this credit towards a cottage holiday which exceeds the value of the credit, you must pay the full balance of the cottage holiday booking in line with the booking terms.

5. This credit is issued by Heart of the Lakes Ltd as ex-gratia, goodwill offer in light of recent circumstances.

6. The credit cannot be exchanged for cash either in full or part or replaced if lost or damaged.

7. When the credit is applied towards a new holiday your contract will be with the homeowner of the new holiday let.

8. Please note you will be unable to use this credit (i.e. it will be void) if you take any action against the homeowner or against Heart of the Lakes Ltd or if you receive any full or partial refund in respect of the holiday cottage booking related to this credit.