COVID-19 information hub

If you live in England or your booking is for a property in England, and starts before 12th April 2021

If you live in England or your booking is for a property in England before 12th April 2021, you may not be able to travel due to the National Lockdown in England, which came into force on Tuesday 5th January 2021.  Under the national lockdown, holiday travel is not permitted to, from or within England. 

If your booking is affected you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

We have contacted all customers departing before 12th April 2021 who we believe may be affected by this. If you are unable to travel and wish to request a full refund or amendment, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.

If your booking is for a property in England, and starts from 12th April 2021 -  16th May 2021

We have now emailed all customers with bookings for properties in England with a start date from the 12th April up to and including 16th May 2021 to collect information on their booking.  Single households or bubbles (if applicable) only, are legally permitted to travel during this period.

If your booking is for more than one household or bubble, and you have responded to this email and updated your details in the portal, you will shortly receive an email with the option to request a full refund*, or to change the date of your holiday.

If you are unable to travel and wish to request a full refund or amendment, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is for a property in England, and starts from 17th May 2021 -  20th June 2021

We have now emailed all customers with bookings for properties in England with a start date from the 17th May up to and including 20th June 2021 to collect information on their booking.   Under the national lockdown, holiday travel in England is permitted for 6 people or two households or support bubbles / linked households only during this period.

If your booking is for more than two households or bubbles, and you have responded to this email and updated your details in the portal, you will shortly receive an email with the option to request a full refund*, or to change the date of your holiday.

If you are unable to travel and wish to request a full refund or amendment, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

Our priority is bookings due to start before 20th June 2021. So we can assist these customers, please help by not getting in contact with us for bookings due to start from or after the 21st June 2021 at this stage.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 9th April 2021