“Very disappointed with hot tub.”
The cottage was specifically booked as it had a hot tub. We used this for the first, and last time, on Tuesday evening. The sides of the tub felt dirty and clearly had not been cleaned prior to our stay. As we were preparing to leave the property the hot tub service man arrived and I explained our concerns, he told us they are cleaned between each stay. He ran his hand around the inside of the tub, and confirmed it hadn’t been cleaned, apologised, and immediately phoned his manager to advise the tub had not been cleaned prior to our arrival.
The cottage itself is in a wonderful location with all amenities, just massively let down with the hot tub.
Thank you for your comments. We are sorry that you didn't contact Lakes Cottage Holidays during your stay as they would have had the hot tub checked. We have been reassured by the servicing company that the hot tub had been cleaned and drained according to their schedule. Property Owner