“The cottage was very clean, the heating was not good at all 2 small radiators ...”
The cottage was very clean, the heating was not good at all 2 small radiators downstairs, and the radiators in the bedroom were both twice as big as downstairs, the frond door was very badly fitted and the draft though the door let all the heat out, all the heat from downstairs disappeared upstairs, lovely cottage but not suitable for the winter, we returned home at about 6 pm on the Tuesday and there was no water, I went outside to see if anyone was in the other cottages to check if they had same problem, was nobody about was not sure weather the heating would work with no water so switched heating of, rang the emergency number that gave me another number, both numbers not unavailable , felt very uncomfortable with no help available, so called my daughter, who tried same numbers and had no luck with them, after we sat in the cold for 3 hours we made the decision to return home 2 days earlier, we are both in our 80 to have no back up to reassure us is not acceptable , no duty of care to your customers, have rented many cottages in the past and there has always been a emergency number in the welcome folder, and as for £50 good will payment that is an insult yours Mrs D wood
Thank you for taking the time to provide this feedback. I can see on the notes that there was a water leak in the area, affecting hundreds of properties. Unfortunately, this is out of our control. I can see that the water was reinstated in the early morning, but this was after you had left the property. We are sorry that there were some issues with contacting the out of hours services, I can confirm that this has now been investigated.
The emergency contact information can be found on your arrival instructions email but we will ensure the welcome book is up to date.
Lakelovers Owner Team
Property Owner
