“The apartment was very comfortable and in a really lovely setting with great walks from the door.”
However, it did feel like the owner had not kept up with certain things. The main thing for us was that there was no docking station and we had really banked on being able to play our music via an Ipod each evening. We were told by you that the owner said that the previous people had broken it and one had been ordered but not arrived in time, however, had you let us know we could have brought our own and this would have made our stay a lot more enjoyable (this is because we eat in each night and really enjoy to have music playing whilst cooking and eating}. The dehumidifier (which it requests is left switched on) came on in the middle of the night and woke us - we didn't know what it was and had to get up to see what was happening - it could be that the previous people had turned it off and so the timing changed. The instruction folder said there was freeview TV available on AV but we could not get it to work. The DVD remote had no batteries and there were no DVDs to go with the player anyway. The HOTL response was that we 'could feel free to go out and buy some batteries' but we didn't see why we should do this and only really reported it so they could be bought for the next people staying. There was previous feedback in the reviews that the bathroom sink was blocked and very slow to drain away - they were told it would be fixed but it was still like it when we went. The handle of the freezer compartment in the fridge dropped off as soon as we tried to open it on arrival and had obviously been previously broken and just balanced back on. Apart from the lack of Ipod these were just little niggles but overall felt like a lack of customer care which did detract from our enjoyment. It was a shame because it's a fabulous setting but would put us off returning. Thank you.
Thank you for your feedback Mrs Smart. We are happy that you found the apartment comfortable and enjoyed its location.
We appreciate the time taken to send your observations which we have now discussed with the owner. They have taken on board all the points you have raised and would like to update their findings.
Unfortunately, the damaged docking station has been replaced with a Bluetooth speaker that also charges wirelessly. We can only apologise for not informing you before your stay.
The dehumidifier is on a timer, some guests do turn it on/off which effects the timer.
The TV and remote control are both in full working order. (some properties have replacement batteries/lightbulbs, unfortunately these can go missing)
Due to covid guidelines, to keep our guests and cleaners safe re cross contamination all DVD’s, books have been removed from Easedale and we will update the description on the webpage.
Due to the location, Grasmere village is on a flat level and some properties drain slower than others if the water table is high.
The freezer part has been ordered and we are awaiting the part to be fitted.
We have now updated the description re docking station and DVD info.
Thank you once again for your feedback and we do hope to see you again in the future.
Property Owner
