“I think that this property needs more investment to justify the price.”
The legs of two of the chairs in the dining room have been strengthened with raw bits of plywood, with the edges left rough. The oil cloth on the dining room table looks old, and is not what you expect for a property of this standard. The wifi on the first floor is patchy to non-existent. There may be a knack to making the TV work, but we never found it – the picture was good for a few minutes, then there was a warning about the aerial. On our first night the sheets were too small, and did not tuck into the mattresses, but at least the managing agent replaced them the next day. The bed in the main bedroom was uncomfortable, and another bed had a broken slat (not unusual, according to the cleaner). On the last day our son was trapped in his bedroom by a defective catch, but eventually we managed to release him by dint of running a piece of plastic between the door and frame. Otherwise, we would have called the Fire Brigade. It would be useful to have more crockery. The boiler settings are low. To begin with, we were only given one set of keys. The property has good views, but sitting outside you hear a fair amount of traffic noise from lower down the valley.
Thank you for taking the time to provide additional feedback following your stay at Brunt Howe, albeit we were sorry to read you did not enjoy your stay as much as our previous guests.
We can only apologise that one of the dining chairs needed an urgent repair on the day of your arrival. To ensure the property was ready for you in time and not to disrupt your holiday, the repair carried out whilst not aesthetically pleasing, was practical. A full repair has now been carried out for the benefit of future guests.
The oil cloth placed on the dining table for protection is provided for families with children who would feel more comfortable using this and can be removed should any guests not wish to use it.
We can only apologise if you found the Wi-Fi to be patchy on the first floor. Brunt How is situated a beautiful location with amazing views overlooking the hills. As a 19th century building, built with thick stone walls, sometimes this does mean Wi-Fi speeds can be intermittent in certain parts of the property, however we do not usually receive negative feedback regarding the Wi-Fi speed. We do have instructions in the cottage regarding using the television, and these instructions have worked for our team following your feedback.
The master bed and mattress were brand new for your visit, so it is disappointing to read it was not to your personal preference, however we appreciate everyone is different. The slat in the second bedroom had slipped out of place and has now been rectified.
We are unsure how the bedroom door handle failed on your last day but since then and as a precaution this has been replaced.
We feel that the property has amazing views, and it is rare to hear traffic noise from the property from down in Langdale Valley, however, appreciate this can be down to the time of year you visited.
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