“Was very concerned about our forthcoming stay at this property because of a number of bad reviews.”
I emailed Sykes Holiday Cottages to register my concern & received an email back to say they would contact the local HOTL office and make them aware of the email. But were confident that, after the feedback, that the cleanliness issues would be resolved.
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I emailed Sykes Holiday Cottages to register my concern & received an email back to say they would contact the local HOTL office and make them aware of the email. But were confident that, after the feedback, that the cleanliness issues would be resolved.
On arrival, in the bathroom, we found a dirty towel & a bathmat which was wet through. We also couldn't locate a password for the wifi. Having stayed at other self catering properties, there is normally a folder with details of bin collections, appliance instructions , heating instructions, wifi password etc etc. We eventually found the password attached to an ornament behind a curtain.
The smell in the main bedroom is worrying. There was a diffuser which we removed, as we find them overpowering but soon put it back as there was a horrible fishy smell. The second bedroom has a musty smell but it is an old cottage & we knew from previous reviews that this was a issue. Also the throws in both bedrooms were filthy. And the settee's in the lounge were grubby looking & most uncomfortable.
However, I do believe that feedback is being listened to as the TV has been upgraded & the carpets appeared clean. The kitchen was quite well equipped.
Although this feedback appears all negative, the positives of this cottage is the location, good off road parking & a modern bathroom(although here, the small window is mouldy as there is not enough ventilation ) With some upgrading, this cottage could be a little gem.
- Mrs Young, September 2021
