“We have stayed at Strawberry cottage before and it's as beautiful as ever.”
The owners also very kindly provided a new high chair and travel cot which we were very grateful for. However, as my daughter has been shielding and we had my baby granddaughter with us we decided to wipe down frequently touched surfaces on our arrival. The cloth we used to clean light switches and the handrail on the stairs was visibility dirty which is disappointing given that arrival time is later to allow for extra cleaning. Also when I contacted Sykes by phone on Thursday afternoon to ask if we could stay an extra night i was passed from person to person in what felt a very unprofessional way. In the past all my contacts with you has been excellent and very professionally dealt with so I wonder if the change is due to the merger with Syresham.