Crozier Cottage

Rating
Sleeps 6
Bedrooms 3
Bathrooms 1
Pets Yes
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Features

Off road parking
Open fire
Garden / Patio
Cot available
Highchair available
Pub/shop < 1 mile
Dishwasher
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities

* Based on a combined average customer score

9 Customer Review(s)

“We thought the cottage was in an excellent position within Grasmere and really good to have off road parking.”

Overall the cottage was comfortable, spacious and generally clean. However the living room carpets appeared grubby and stained and would have benefitted from a quick power clean! .

Overall the cottage was comfortable, spacious and generally clean. However the living room carpets appeared grubby and stained and would have benefitted from a quick power clean! . The cooking utensils were well past their use by dates and it was disconcerting to find someone’s fried breakfast still stuck to the pan. The weekly rates for the cottage are quite high and all aspects of the cottage should reflect that pricing.

- Mr Wilford, September 2021
Mrs Cropper September 2021

“Crozier cottage is in a fabulous location, both for views and local amenities.”

It is well equipped and comfortable and well thought out. Not all facilities are listed by Sykes, ie downstairs toilet and use of Netflix not mentioned. Since Sykes took over from Heart of the lakes, standards of cleanliness and customer service have fallen dramatically. Despite the cleanliness of Crozier Cottage being mentioned by previous guests, some of whom were blamed by Sykes for being "irresponsible dog owners" one of the problems was still not addressed. This was due to the hoover being over full with weeks of dirt and dog hairs which blocked it completely and deposited the dirt back on the carpet. It took my husband half an hour to clean it out and get it useable for us. The general cleanliness in the current Covid climate was also lacking, particularly after we received an email telling us that our access time was put back to 6.00 pm because the usual cleaner was isolating and extra cleaners had been brought in. The email was sent after 2.00 pm on our arrival day and was not read until the next day, and strangely when we arrived at 4.05 pm there were no cleaners on site, so we went in. Prior to our holiday i contacted Sykes twice and was promised a call back that I never received. Their Customer Relations who deal with complaints were quite rude to me and the phone call to them achieved nothing. Each time I phoned Sykes I had difficulty hearing the person dealing with me because of the laughing and personal conversations going on in the back ground. Apparently Customer relations seemed to think this was fine! So I feel very sorry for Heart of the Lakes who have always been good and professional when we have used them many times before. I would certainly think very carefully before using Sykes again, we look for smaller companies that care about their customers. The good reviews that Sykes get are generally relating to the ease of the booking system they use, not about their customer care or the actual cottages.

- Mrs Cropper, September 2021
Miss Outhwaite August 2021

“Literally gutted!”

The cottage on your website is absolutely stunning. When you get there the outside was gorgeous but as soon as you get in it all went done hill :( the whole place was smelly. It was like wet dog everywhere you went and it was dirty… there was dog hairs in lumps on the carpet. The kitchen was Very untidy and all the cupboards and everything was dirty. Before we could use anything we put them in the dishwasher. Which is something we definitely shouldn’t of had to do. A little disappointed with the quality of the bedding and the towels in a cottage priced at the amount we paid I would’ve thought the cottage would have quite luxury items it really does let the side down. And two toilet rolls for seven nights with five people is definitely ridiculous. We just found ourselves stocking up on things that should’ve already been in the cottage more dishwasher tablets, clothes, toilet rolls and oven gloves are a must which I burnt my arm on the oven. With it been a massive time with Covid and everything you asked us to do beforehand getting to the cottage was just a really big disappointment to see how dirty and smelly it was considering other people would’ve been there and hygiene and cleanliness is a massive thing at the moment. The tumble dryer doesn’t work at all. The Hoover when you hoover the house makes the house smell like wet dog it’s absolutely disgusting the Hoover it definitely needs looking at. The last thing I’d like to mention is The cottage is advertised with a leisure centre or leisure facilities should I say. And when we got there at the leisure facilities they told us that they haven’t been letting anybody from cottages come for the last year so that was something else that was advertised that we couldn’t actually use. Really disappointed with our first holiday with the amount of money we’ve paid as well. I was going to wait till Monday to phone the office but would like some sort of communication as I’m really not happy with the standard and what we got for that weeks holiday that we’ve saved up for.

- Miss Outhwaite, August 2021

Thank you for your feedback in relation to your stay at Crozier Cottage The owners take great care of their property and were very disappointed to hear of the cleanliness issues that you encountered upon arrival. As the owners do not live locally, Heart of the Lakes are responsible for the cleaning and maintenance of the property and we would like to sincerely apologise that certain aspects did not meet expectation. Owner relations
Mrs Rusden July 2021

“More toilet rolls and dishwasher tablets required in property ...”

More toilet rolls and dishwasher tablets required in property Very comfortable cottage with stunning views Lovely outdoor space

- Mrs Rusden, July 2021
Mrs Darby June 2021

“The cottage is in a wonderful location but the cleanliness was lacking.”

The plans were dirty and well used, we bought our own to use. The carpet was dirty and thick with dust.

- Mrs Darby, June 2021

Thank you for your feedback. We are sorry to hear that the cleaning was not up to our usual standard. We have addressed these issues with the housekeeping team to ensure this does not happen again. We really appreciate the constructive feedback and we hope to welcome you back again soon! Owner relations
Mrs Coltart December 2020

“Really cosy cottage in a perfect location in Grasmere.”

Beautifully furnished. We loved the log burner especially. Spotless. Have stayed a dee times and hope to return

- Mrs Coltart, December 2020
Mr Hargreaves December 2020

“A very nice cottage, short on glasses and cups would be the only criticism, otherwise a very nice place to stay!”

!!

- Mr Hargreaves, December 2020
Mrs Slater Dec 2019

“Fabulous! Loved it.”

.. Already planning our next visit!

- Mrs Slater, Dec 2019
Mrs Martin Dec 2019

“Very good with a very efficient wood burner.”

- Mrs Martin, Dec 2019
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The property

Crozier Cottage is a delightful, characterful family home in an ideal location on the edge of picturesque Grasmere village. The property has been sympathetically updated whilst retaining many original features and is sure to please anyone looking for a home from home holiday or couples wishing to stay together. There is no need to use the car on a daily basis with shops, restaurants and bars and local services just along the road, close by you will have all your day to day needs on hand. Walks from the door are too many to mention with both rambles and high level peaks accessible. Grasmere makes a splendid base for a holiday in any season and is always sought after being right in the heart of the lakes. Make sure you visit the Wordsworth museum and Dove Cottage and see the local churchyard where Wordsworth is buried. Rowing boats are available on Grasmere Lake in season - beautiful for a picnic on a sunny day. Accommodation: Front door entrance with room for jackets and boots in the welcoming hallway. The main sitting room/dining room has plenty of comfy seating and an impressive multi fuel burner to keep you cosy on the coldest nights (TV with freeview, DVD and free wi-fi). The dining area is perfect for family gatherings and relaxed dining. To the rear of the property is a long newly fitted kitchen with more seating with an overlook to Helm Crag and a great viewing place for Red Squirrels and birds. Back door to patio and garden area. The first floor has three comfortable and warm bedrooms, a Twin, a King and full-size bunk beds. A family bathroom with separate shower, bath and wc. Crozier Cottage has been neutrally decorated throughout with lush carpets and soft furnishings. Outside: Private parking for three cars. Pretty enclosed rear garden with patio area and garden furniture. Village centre 5 minute walk (approx)

Summary

Three bedrooms: 1 x king-size, 1 x twin, 1 x children’s bunk
Bathroom with bath, walk-in shower, basin, heated towel rail and WC
Kitchen
Living/dining room with multi-fuel stove
Gas central heating with multi-fuel stove
Electric oven and gas hob, microwave, fridge/freezer, washing machine, tumble dryer, dishwasher, TV with Freeview and DVD player, WiFi
Fuel and power inc. in rent
Bed linen and towels inc. in rent
Travel cot and highchair available on request
Off-road parking for three cars
Enclosed garden patio with furniture
One well-behaved dog welcome
Sorry, no smoking
Note: This property only accepts one booking per changeover week

Note: This property has a Good Housekeeping bond of £200.

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About the location

AMBLESIDE

Windermere 4 miles; Grasmere 4 mile; Keswick 15 miles.

Lying at the northern tip of Lake Windermere, England’s largest lake, Ambleside makes a superb base for touring the central Lakes, with Grasmere and the Langdale Valley just a short drive away. There is plenty to do here - cruises, boat trips and watersports on Lake Windermere itself and numerous shops, restaurants and pubs in the village to suit all tastes. On the lakeside at Waterhead, the parkland offers lovely views down the lake and a short stretch of beach, whilst a walk in the other direction, following Stock Ghyll through woodland, will bring you to the entrancing waterfall of Stock Ghyll Force. Along with the Lake and the great walking on offer, Ambleside is also famous for its annual rushbearing ceremony and the diminutive 17th century “Bridge House” - one of the most photographed buildings in the Lake District and now the National Trust Information Centre.

Note: This property only accepts one booking per changeover week

Grasmere, Cumbria & The Lake District (Ref. 1042959)

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Features

Reviews & Ratings

“We thought the cottage was in an excellent position within Grasmere and really good to have off road parking.”

“Crozier cottage is in a fabulous location, both for views and local amenities.”

“Literally gutted!”

“More toilet rolls and dishwasher tablets required in property ...”

“The cottage is in a wonderful location but the cleanliness was lacking.”

“Really cosy cottage in a perfect location in Grasmere.”

“A very nice cottage, short on glasses and cups would be the only criticism, otherwise a very nice place to stay!”

“Fabulous! Loved it.”

“Very good with a very efficient wood burner.”

The property

Summary

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About the location

AMBLESIDE