“My wife and I have stayed at Highfold 3 times in recent years in November 2023, in 2022 and 2021.”
Although the time staying at Highfold has been nice, this time we have noticed that it is starting to require some 'modernisation and upgrades' to keep it's appeal, there is still an issue that we reported last year when we came, and it is still there and has not been resolved.
Last year we mentioned that both of the electric extraction vents in the main bathroom and the en-suite seemed to be blocked and were not working, it looked as though both of the 'fans' in the unit were stuffed with tissue type material, which I assume is to stop a 'back draught' through the piping, but because of this the heat / steam / water condensation has no where to go, and is now causing issues as there is 'black mould' on the rear of the bath taps sealant - and also 'black mould' on the edge of the wall in the ensuite where the glass panel meets the tiled wall, very unsightly.
The television in living room needs replacing, it says it is a 'smart tv' - but not really with modern standards. You have to use both the 'Sky remote' and the 'Sony remote' to operate the television, this is outdated.
The television cannot accept 'BBC i-player, ITV-X, All 4 TV or My5, which is no good if you want to watch a catch up programme. The TV needs to be replaced with a more 'up to date' smart TV.
A TV on the bedroom wall would be a nice touch, there to use if you want to, but kept turned off if you don't want to.
The cushions under the living room bay windows are very tired and very faded, these too need new ones to replace.
Overall....it is a nice place to stay but starting to show age and needs updating in places...and a little welcome pack (Wine / Biscuits / Cake) would be a nice touch for your new customers.
Kevin & Juliet - Yorkshire.
Thank you for taking the time to give us constructive feedback, without which we can't improve.
In the last 2 years we have replaced all flooring and ground floor windows; installed new velux windows in the reading area and also replaced the king size bed. We agree with you that the TV and bay window cushions are ready for an upgrade, and these will be replaced in 2025 along with new lounge curtains.
Unfortunately your previous feedback on the extractor fans didn't reach us, the owners, but we will ask an electrician to replace these as soon as possible.
We hope that you decide to visit us again in the future.
Property Owner