“We were very pleased with the rental but it was let down by the management of it.”
We asked two specific questions prior to arrival: for the twin beds to be combined into a king (an option in the listing); the answer we were given was 'yes', but they were not - very disappointing. The second question was did the fridge contain a freezer compartment. The answer provided was 'no'. We therefore purchased (for £80) a portable freezer box. On arrival we were surprised to find the fridge contained a large freezer compartment. These were the only the only negative points in a ...
We asked two specific questions prior to arrival: for the twin beds to be combined into a king (an option in the listing); the answer we were given was 'yes', but they were not - very disappointing. The second question was did the fridge contain a freezer compartment. The answer provided was 'no'. We therefore purchased (for £80) a portable freezer box. On arrival we were surprised to find the fridge contained a large freezer compartment. These were the only the only negative points in a quality rental.
We would like to thank you for your feedback.We are pleased you were happy with the property however we are sorry that you were not happy with the experience from Heart Of The Lakes. You made us aware of your zip link requests however this was not communicated to our housekeeping team. We appreciate you bringing this to our attention to ensure this does not happen again. We have also added the freezer specifications to our property notes for future guests. We hope to welcome you back to Fir Tree Cottage again in the future. Property Owner