“Always love St Giles for the location and nice spacious homely cottage.”
Few issues this time. Heated towel rail in shower room wasn't working on arrival, also toilet handle broken and top of shower hose was coming away plus the electric fan heater cut out after 20 seconds.
Maintenance person visited right away after our initial report which was appreciated but unfortunately despite returning during the week a note was left simply informing us the towel rail was broken. We did not receive any further details on this or the electric heater problem until the day before we left and it would have been helpful if we had been notified beforehand the reason for the delayed repairs. Hopefully the problem would have been sorted for the next guests but sadly we had a very chilly downstairs shower room during our stay. Communication could have been more informative and helpful in this instance. However, the rest of the house was lovely and warm and we were so pleased to have the use of the Leisure Passes back again which is always a wonderful bonus and much appreciated. Thank you.
We are pleased that once again you enjoyed your stay and are grateful for your comments. We always do our best to keep up with repairs and improvements and are sorry that on this occasion things did not happen as quickly as they should have done. Property Owner