“The sheer impossibility of getting hold of anyone to let you know our daughter had tested positive for c-19 midweek and that we had left early.”
No-one answers the phone and emails simply generated an automatic response. It took four (lengthy) attempts to speak to someone, 24 hours after leaving.
Property was not as clean as previously (this was our fourth stay at Sandy Wyke): loos needed a scrub around the seat hinges, mirrors in the bedroom were dusty. The mugs in the kitchen were badly tea stained (I bought bicarbonate of soda and they are now spotless for the next guests). It left us wondering how clean the other crockery actually was - there is no dishwasher which makes it harder.
Earlier in the week we reported that on arrival the coat rack in the lobby had fallen off the wall as soon as we hung the first coat on it - we did not ask maintenance to rectify whilst we were there but hope that it has been fixed for this week’s guests - and that full sanitisation of the property has been thorough.
We have used Heart of the Lakes since 2007 and when it was a genuinely local company it was superb - on one occasion they turned out on Christmas Eve to sort out an outside light for us (at a different property) to ensure my elderly father could negotiate the outside steps safely.
I wish now I had kept the property owner’s details so I could let them know directly how Sykes are letting them down. We have loved Sandy Wyke but are seriously considering looking for a (non-Sykes) holiday rental for our next visit, mainly because of our concerns over the cleanliness of the property in these COVID times and the difficulty in getting hold of anyone to ensure the property is safe for the next guests.
- Mrs Broad, December 2020
