“The Windermere Suite is the fourth apartment in which we have stayed in the Loughrigg Brow development over the last 20 years, and is by far the best decorated and refurbished.”
However, the ongoing issue with the drains in the en-suite to the twin room which has been mentioned by many guests going back to 2018 is a very real issue. There are even instructions in the owners manual to tip large amounts of water into the toilet to reduce the odious smells. Some days it was completely over-powering through the whole apartment in spite of following instructions. The shower in the main en-suite had intermittent power to the pump and therefore did not work properly as the ...
However, the ongoing issue with the drains in the en-suite to the twin room which has been mentioned by many guests going back to 2018 is a very real issue. There are even instructions in the owners manual to tip large amounts of water into the toilet to reduce the odious smells. Some days it was completely over-powering through the whole apartment in spite of following instructions. The shower in the main en-suite had intermittent power to the pump and therefore did not work properly as the water stopped and started continuously - the agent suggested this had been remedied following the same comment by a guest earlier in 2024. It has not. The TV in the sitting room switched itself off for no apparent reason - so frustrating. Only 2 loo rolls were present in 3 bathrooms in an apartment for 4 - penny-pinching. If this apartment is to maintain its "luxury" listing and price tag, all of these basic amenities need to be sorted out. How disappointing in such a beautifully appointed apartment in an amazing location. And a bottle of wine?? No sign of that either, but at least we were not the only guests to have been left off the list to receive one.
Thank you for taking the time to provide this feedback. I am sorry to read that the problems with the drains have returned and that you had issues with other amenities. Unfortunately, as you did not make us aware of this during your stay we were unable to a send our maintenance team to resolve it and make your stay more comfortable. We agree that there should be more toilet roll - one per bathroom. An oversight that we have raised with the housekeeping team. As this is a self catering accommodation we only provide a starter amount. We hope you can understand that this is not a standard service and out of the kindness of the owner, who is not always able to leave some for guests.
We are glad that you like the refurbishment of the property.
Lakelovers Owner Team
Property Owner
