“On arrival there was no travel cot but a quick call to heart of lakes and it was sorted within an hour.”
Excellent service.
Location of the cottage is fantastic and the cost was amazing! Love the log burner, the power shower and underfloor heating (although we didnt use that, nice option though). Very happy there.
The layout of the main bedroom is terrible. The bed is far too close to the base of the fireplace which meant a tripping and toe stubbing hazard. We covered it with a towel to prevent that. The bed would be better suited on the wall with the wardrobe and dresser. Also an upgrade to a king size or larger bed would finish off the room perfectly.
Shower head wasn't clean, it was easy to clean but has just been overlooked. Damp/mould starting to appear on bathroom ceiling probably from people not opening the window or using the extractor fan.
There was only one toilet roll on arrival, not even another in the toilet on the top floor.
No tea and coffee on arrival but a cleaning pack instead. I'm not sure on the environmental impact of that.. even just a tea and coffee pack to last a day would be nice. Just something to say you're thinking of the guests and wishing them a nice stay rather than the "make sure you leave it clean" message I feel I got.
12pm checkout instead of 10am would be better also.
Thank you for your feedback regarding your stay, we are in the process of ordering a new mattress and unfortunately we cannot change a checkout time from 10am. We do hope to welcome you back again. On behalf of owner.
Property Owner