“Bedrooms and bed linen were damp to the point of uncomfortable.”
Both single beds were recently soiled with urine, luckily local HOTL changed both mattresses and bed linen before the next night.
Hoover was full to overflowing, to such an extent that the hoover hose had become fully blocked too. There was no bag in the hoover either.
Flat was not very well cleaned prior to our arrival, probably due to state of the hoover.
Boiler broke down on Friday, so no hot water to wash, shower nor wash up with for 2 days. Again local HOTL staff tried but failed to remedy. Maintenance asked me, the guest, where the thermostat was! They were as surprised as me that there isn’t one.
Windows single glazed only and starting to rot, which p