“This was our first trip to the Lake District and we had a fantastic time.”
We have fallen in love with the stunning scenery and will definitely return. We appreciate the cottage is old but it does need a good clean. We never normally leave reviews but felt this one was important to the owner especially if they are employing a cleaning company. The hand mirror and towel rail in the second floor bathroom were covered in dust on arrival. Throughout the cottage there were cobwebs and spiders everywhere including in the bread bin, amongst the cutlery, pots, pans, dishes, plates, glasses, corners of the rooms, around the windows, between the bannisters etc. On the one occasion when we chose to cook something in the cottage we had to clean the baking trays before we used them as they were filthy. The shower head and shower lead in the bathroom on the top floor were mouldy and needed a bleach. When we removed hair from the shower plug we were horrified to see what else came out - it was clear this had not been cleaned for some time. The toothbrush holder in the bathroom on the top floor was mouldy. We even found toe nail clippings on the floor which wouldn’t have been there if the cottage had been hoovered. There were tea stains down the wall in the bedroom. The boiler kept making loud banging noises throughout the night which woke us all up. There was a wasp nest outside the window of the main top floor bedroom which meant we couldn’t open the window as the wasps were swarming. Penny Red was in a perfect spot with beautiful surrounding views and close to the centre of Ambleside. It was on a hill called The Struggle which was fine for us but some people might find this difficult. It was a bonus having a designated car parking space. The cottage was well equipped with everything you need for a break in the Lakes but it just needed a thorough proper clean.
Thank you for taking the time to provide feedback.
We have passed your comments onto Heart of the Lakes in an effort to ensure that these issues are resolved for future guests.
The team at Heart of the Lakes have always been very good at coming out to deal with issues that are pointed out by guests during their stay.
Property Owner