“The cottage was a mixed bag.”
It was comfortable and clean, but and this is a big big but, the shower was unforgivable. My daughter was taking a shower and the temperature knob was jammed on hot and she was burned. She had a visible mark on her arm. When we contacted Sykes, they had someone come and sort it out quite quickly, which is great. When I went back to look at reviews for the cottage on your website, the first review I came across was by Wioletta, who said that they had attempted to contact the owners twice about the malfunctioning shower with no joy. I am shocked that nobody paid any attention to the complaint and feel it’s really inexcusable and negligent on your part. My daughter is an adult, but if she had been a child, the outcome could have been much much worse.
Other than the shower issue, there was a picture sitting on the stairwell. When we looked, there was a nail in the wall with a note on it saying not to try to re-hang it because the nail hole needed re-sighting.
There were also no normal sized dinner plates, which was irritating and none of the condiments that we are used to finding when we book a holiday home were provided. We all had a laugh about the tiny sample of dish washing liquid we were provided with.
So to sum it up, overall the cottage needs some TLC and updating. We would not wish to stay at Heron Cottage again.