“The cottage has serious damp issues and there are leaks in the windows downstairs, all the windows need replacing as they either don’t shut easily or have loose hinges.”
It says Sky in the details but there isn’t. The place was covered in dust and the floors had lots of bits laying around. The lamp by the bed in the main bedroom wasn’t working. There isn’t anywhere to dry more than one wet towel.
However, on the plus side, the bed was really comfy, well stocked kitchen, the cottage is in a good position and within walking distance of everything.
Thank you for your feedback. Unfortunately we had a slight leak that appears to have developed over the last few weeks, this has led to some damp areas around the windows. This has now been fixed and will be decorated next week. Additionally, the fuse was broken in the bedside lamp and has been replaced. A quick call to Heart of the Lakes would have resolved this.
With regards to the window openings, this is the first time we have heard this feedback and haven’t noticed this ourselves. We are happy to look into this further if you are able to provide us with any further detail.
Apologies for any inconvenience you encountered, but thank you for bringing to our attention. As owners we appreciate feedback as we like to ensure a great experience at our cottage. We visit regularly as we love it ourselves and so always aim to keep high standards. Property Owner
