“We have booked holiday cottages in the Lake District with Heart of The Lakes for many years and this was the fourth time we have stayed in Chapel Hill cottage.”
In the past we have always been very pleased with all the properties we have stayed in, standard of cleanliness was always excellent, facilities were good and information provided was accurate.
On our last visit the general standard of cleanliness wasn’t good, there were problems with the central heating and the lock on the main entrance to the property wasn’t working. When we have visited this property in December in the past there were always Christmas decorations, although this is not a necessity it was disappointing that there weren’t any this time.
We would like to thank you for your feedback. We are sorry to hear you found the property was not cleaned up to our usual standard. We will be passing your comments on to our housekeeping manager to investigate. Meanwhile, the owner has attended the property to do a deep clean and to make sure the lock has been fixed. We apologise that the property did not get decorated in time for your arrival, Chapel Hill Cottage is now decorated for Christmas. We thank you again and we hope to welcome you back in the future! Property Owner