“We were disappointed with the standard of cleanliness, there were cobwebs in every room, the rug in the lounge had lots of hair on it and the rug in the double bedroom was stained as were some cushions.”
The skirting boards were grubby and the kitchen wall was both damaged and dirty, oven trays had not been cleaned from previous use, there was mould evident around the bath. In addition there were a number of lightbulbs which didn’t work and no replacements were available, the rear outdoor light did not work, there was dog faeces on the lawn…not from our dog! and the microwave stopped working during our stay. We were also surprised that no kindling/fuel was available for the fire given it was the winter and cold, there was only 2 toilet rolls for a property that slept 6, no bin bags left and no cleaning products were available. We were disappointed with the property overall and do not feel that it reflected the 4 (tick) heart of the lakes rating…
I am able to provide photographs of the areas of concern and do feel that we left the property cleaner than we found it after buying cleaning products and vacuuming throughout.
We would like to thank you for your feedback. We are so sorry to hear that the property was not up to our usual standard. These comments have been passed on to our housekeeping manager to investigate and rectify. Property Owner