“My sister sat on a chair on the decking outside, and it fell through rotten decking.”
We had a very strong smell of paraffin coming from the again, we had to open all windows and doors to rid of the smell.
Phoned site manager who arranged for a handy man to come out, this was late evening.
Handyman cut off oil supply, so this stopped central heating and hot water. Did supply us with two small (that were not very good) connector heaters, for a four bedroom, upstairs, downstairs house.
Once the handy man left we discovered he had turned off the water supply.
There was some bottled water in the cupboard so we used this, but we couldn't even flush the toilets.
After phoning a few times next morning, site manager got back to me and instructed me how to turn the water back on.
Heating engineer arrived almost 24 hours after initial phone call.
My 86 year old mother had to have blankets wrapped round to keep warm.
We will not return to this property.
We sincerely apologise for any inconvenience experienced during your stay.
We do everything possible to ensure that the cottage is maintained to a high
standard, and indeed the boiler and the water system had both been fully
serviced within a few weeks prior to your stay. As a small self-catering
business, unfortunately we don't have the resources to keep a dedicated
heating engineer on standby around the clock, however I note from your
comments that an engineer was able to attend within 24 hours of the property
manager being notified of the issue. We do provide alternative electric
heaters in case of an unexpected boiler breakdown, and there is an electric
immersion heater to provide hot water. Thank you for alerting us so promptly
to the issue with the decking; we are now closing the decking area and
repairs will be carried out as soon as possible. Property Owner