“We had no hot water to Saturday and Sunday we tried to ring the phone numbers in the book no answer till monday.”
I wife left her suitcase in the flat rang up said there was nobody in the flat till Sunday so they would get in then so I travelled four hours there and back thinking I would go in and get it from the flat.there was somebody inn so they lied.I rang them from Keswick and they said they had moved it to the shop which was only opened Monday as the shop was closed went again to Keswick on Monday shop was closed again I rang them they said they had moved it to a room where they keep cleaning stuff in I got it but I had no emails or calls to inform me.I have never had problems before with you but know I have lost my trust in you