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Customer amendments policy

Any customer due to depart for their holiday before 3rd July 2020 can amend their booking now via amendments@heartofthelakes.co.uk

During these difficult times the safety of our people, our customers and our property owners is of paramount importance to us. 

The situation is changing daily. We continue to follow guidance from the government, and we are keeping this page and our policies under constant review.

Find out more about the government’s guidance here: https://www.gov.uk/coronavirus

We recognise the need for some customers to alter their holiday arrangements due to the current situation and we will work closely with our owners to enable this.

Our policy on amendments is as follows:

  • If you are due to travel on or before 3rd July 2020 you can amend travel dates within the same property. You will not be charged an amendment fee.
  • Any increase in the holiday cost due to seasonal changes will be charged.
  • In the event you select a new date that subsequently falls within extended government-imposed travel restrictions, again there will be no amendment fee to amend your booking to a more suitable date.
  •  In the event a property is not available for the dates you wish to amend your booking to, we are asking customers to email us directly to see what we can do to help. Please email info@heartofthelakes.co.uk and we will do our best to help you. We are currently prioritising in order of date of departure, so please bear with us.