Underscar Booking Conditions

Conditions of Booking and General Information
  1. TENANTS must agree to take good care of their holiday home, to leave it clean and tidy and to replace any breakages. This is the main condition of acceptance of any booking.
  2. HOLIDAYS. In order that properties can be thoroughly inspected between lets, holidays commence at 4.00 p.m. on arrival day and terminate at 10.00 a.m. on departure day.
  3. BOOKINGS.
    1. Three payment plans are available as shown on the booking form.
    2. Where a deposit only is paid the balance of the rent is due six weeks before the commencement of the holiday. If we do not receive your balance by that date we may assume you have cancelled your booking and may seek to relet the property. You will be held responsible for the balance of the rent due (unless covered by insurance). If we do relet, an administration charge will be deducted from your deposit before any refund is made.
    3. Once a booking is confirmed by us in writing a contract is then deemed to be formed, via ourselves as agents, between the hirer and the holiday home owner.
    4. If you book within 6 weeks of your holiday the whole rent is required as a condition of booking.
    5. There is a £100.00 Good Housekeeping Deposit required on all bookings. Please provide Credit Card number and expiry date. These details will be held on your booking until after your stay.
  4. INSURANCE. Bookings can only be accepted when supported by valid insurance cover or when payment is made in full at time of booking. If you have to cancel, please telephone in the first instance to allow maximum time to re-advertise the property, and confirm immediately in writing. The cancellation will be effective from the postmark date of your letter. If you cancel the booking you are liable for the whole balance unless we successfully re-let the property, in which case, we will refund any re-let monies, less advertising and administrative expenses. It will be deemed to be your responsibility to claim any monies due from your insurance cover.
  5. CANCELLATION BY OURSELVES. In the unlikely event that your holiday accommodation becomes unavailable due to reasons beyond our control we will offer you alternative accommodation of at least equal standard, if at all possible. Should this not meet with your approval or if no alternative is available, all monies will be returned in full and we shall not be under any other liability.
  6. OCCUPANCY. Each property is offered only on the understanding that no more than the maximum number of people as indicated shall use it. As we offer primarily family holidays, we reserve the right to refuse or curtail any booking which appears (via the booking form, or from other information received) not to meet this requirement, either by numbers in the party or composition. Please note that the properties and leisure club are strictly non-smoking.
  7. Hi-fis, television sets, musical instruments and similar equipment must be used in such a way as to cause no annoyance or disturbance to any other member or occupant of other Apartments. In particular the volume on all equipment should be so controlled so as not to be audible outside any Apartment between 10.00 p.m. and 9.00 a.m.
  8. No bird or animal including cats and dogs can be brought onto the Underscar Estate or kept in any Apartment.
  9. All our holiday homes are inspected and graded by VisitBritain and we are a VisitBritain Approved Agency.
  10. ELECTRICY/GAS. Are charged as extra by meter readings and will be billed to you after your stay.
  11. LIABILITY. No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party.
  12. COMPLAINTS. If it is felt that there are reasonable grounds for complaint about your holiday home we must be contacted immediately so that appropriate action can be taken. No such matters can be dealt with after completion of your holiday.
  13. ACCESS. The property owner, his/her representative, or the Agent shall be allowed access to the holiday accommodation at any reasonable time for essential maintenance or annual VisitBritain inspection. Wherever possible this would be by prior arrangement.
  14. Whilst every effort is made to ensure the accuracy of information given either orally or written and all representations are made in good faith, no such representations will create any liability on the part of the Agency.
  15. These booking conditions supersede all previous issues.

 

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