Grading Scheme
We are proud to announce the introduction of our very own Heart of the Lakes quality guidelines which we feel sure will help all our clients to choose the very best property for their own holiday requirements.
Working within our own Quality Management Team we have carefully considered the needs of you, the holidaymaker, and you can be sure that the importance of quality at all levels is taken very seriously. Our in-house inspection team regularly visit each property to assess the quality on offer and you will find our star gradings in the bullet points at the top of each property description page.
3 Stars
Comfortable with a good overall level of quality and degree of comfort.
4 Stars
Very comfortable with the overall level of comfort being very good indeed, with attention to detail and co-ordination of soft furnishings and décor.
5 Stars
Superior properties with an exceptional level of quality in all respects. High level of decoration, furniture, furnishings, fixtures and fittings together with an exceptional range of accessories and personal touches.
Properties at the top end of the 3 and 4 star bands will be shown with a +, this denotes an above average quality standard within the awarded rating.
N.B. There is no 5 Star +
In addition to our star gradings you will also see that each property has the Heart of the Lakes very own 'Facilities Level'.
Facilities Level
To give you more information on the standard of equipment in each property, we have included our own 'Facilities Level' guide. The level ranges from 3 to 5 and appears in the bullet points at the top of each property description page.
Facilities Level 3
Fully equipped with comfortable seating and dining facilities for each person, plus TV, iron and ironing board, full-size cooker, fridge with ice box, microwave, bath or shower, double beds minimum 4' 6" wide with access from both sides, single beds will be 3' wide unless stated otherwise. Additional items listed with the property description.
Facilities Level 4
As above plus automatic washer and drying facilities either in the property or on-site, or a laundry service available. Garden chairs will be provided if there is a garden or patio. Additional items listed with the property description.
Facilities Level 5
As above plus dishwasher, freezer, video or DVD, garden table and chairs where appropriate. A telephone is no longer required at this level. Any additional items will be listed with the property description.
VisitBritain Quality Standards
Whilst the vast majority of our properties have Heart of the Lakes quality gradings, there are still some properties with VisitBritain ratings which are listed accordingly - the following quality standards apply to Visit Britain graded properties:
3 Stars
Good to very good overall level of quality throughout with a good degree of comfort and attention to detail and co-ordination.
4 Stars
Excellent overall quality throughout. Very good attention to detail and co-ordination. Automatic washing machine and dryer on site in addition to other equipment as listed.
5 Stars
Exceptional quality in all respects. High level of décor, fixtures and fittings. Excellent range of accessories and personal touches and full complement of major equipment including video and freezer.
What our guests say
Thanks for a lovely holiday in your well equipped and comfortable cottage.
Had a wonderful time. The location is superb and the cottage fulfilled all our needs - I'd pay just to sit in the garden and enjoy the fantastic views.
The standard of accommodation is excellent, very comfortable and ideally laid out for two couples.
The apartment is beautifully furnished and decorated and we had a really comfortable and relaxing stay.
Thank- you very much
Fantastic location backed up with superb accommodation. Thank you for ensuring our stay was so comfortable and for thinking of the children. We will most definitely return and will recommend it to others.
Thanks for the warm welcome on arrival. Everyone at Underscar is helpful and the food in the bistro is very good and very tasty.
A superbly well equipped and comfortable house with lots to keep kids and adults alike amused.
Altar End is a great place to stay...we've had a good holiday and would love to come again
Walking from the cottage is excellent. The cottage is a lovely place - warm, cosy & well-equipped. Cooking on the Aga is a pleasure.
'Heart of the Lakes' says......
'A great destination for a really good holiday....sure to be popular'
Fantastic welcome and an amazing house (including the much appreciated Christmas touches) with snow, hot tub, deer and woodpeckers outside plus log fire indoors, we got the holiday we badly needed. Many, many thanks. See you again.
Winander was excellent & we had a great October holiday. The Lake District is particularly beautiful at this time of year.
One of the best equipped & most charming cottages we have ever rented. Everything top notch. Thank you for making our holiday so special!
Enjoyed another relaxing week in this beautiful cottage. Have already re-booked!
Great cottage - light, airy and spacious.
We had a most wonderful week in this delightful cottage with these superb views! This was our third visit to this stunning area & now we have found such a lovely house to stay in we want to come back very soon to discover & explore more of this dramatic l
Thanks for a good holiday at North Lodge. Nice and clean and everything to our liking.
Lovely setting, excellent facilities. Enjoyed walks from Neaum Crag. Our first taste of self catering and in surroundings like this we will be back.
A delightful retreat. We have seen an abundance of wildlife including a glimpse of an osprey, buzzards, kestrels, red squirrel, hare, deer, barn owl, bats and so many different song birds.
Lovely cottage, very peaceful. It's been our first visit to the Lake District & it's lived up to our expectations - stunning scenery, lots of good food (e.g. Tower Bank Arms & Drunken Duck) & lots to do (e.g. quad biking, Via Ferrata, boat trips, walks et