Keys: Arrangements for access to the property, location map and key collection are sent out to you, once we have received final payment.
Pets: Many of our holiday homes accept pets by arrangement. Details are given with each individual property. Please see also our Conditions of Booking. Cats are not accepted.
Cots and high chairs: These are available in many properties. Please check individual property details or ask at the time of booking. All cots supplied are travel cots.
Arrival and departure times: These are also given on your final receipt but are either from 3.00pm on your arrival day with a departure time at 10.00am on your final morning or from 4.00pm with departure at 10.30am. Please try not to arrive before the stated time as this can cause difficulties on busy changeover days.
Linen: All our properties supply bed linen - see property descriptions for details. Cot linen is not supplied. Unless shown as included with the property rental, towel hire is offered as an extra at £5 per person. Overseas bookings are automatically supplied with towels at an extra charge of £5 per person, unless instructed otherwise or supplied by the property.
Parking: Some cottages have limited parking space and the number of vehicle spaces is usually given with the property details. It is not normally possible to accommodate extra cars. No caravans or camping.
VAT: At the present time our holidays are free of VAT but if the situation changes and it becomes necessary to collect VAT on holiday properties, the due amount will have to be added to the rental prices.
Fuel: This is charged as extra at a number of our properties by meter reading taken at the beginning and end of the holiday or by fixed charge listed with the property details. Where readings are taken, electricity is charged at standard rates, oil and gas at cost.
Milk: Where specified, arrangements can be made for milk deliveries. Please ask for details at the time of booking. The milkman will not normally call unless requested in advance.
Cancellation Cover: Our holiday cancellation cover protects you, and all named members of your party, against any necessary cancellation expenses and is compulsory whatever the size of your party. Cover does not apply to overseas bookings or to bookings at 'Underscar'. Overseas clients are required to supply proof of their own travel/holiday insurance. Underscar clients are offered a different cancellation plan at the time of booking.
Equipment: All our properties have colour TV, fridges, irons etc. and many have much, much more. You will see individual details as you read each property description. Each cottage is equipped with sufficient crockery, cutlery, kitchen utensils, dining and easy chairs, beds and bedding for the maximum number of people as indicated. In cottage kitchens, full size cookers and fridges are all standard equipment.
Lost Property: A charge will be made for the return of lost property which is sent by Recorded Delivery. Whilst we make all reasonable efforts to return items reported to us by clients after departure, we take no responsibility for lost property that subsequently cannot be found.
Overseas: We welcome bookings from overseas visitors and offer online secure server facilities for card payments.
Emergency: In case of maintenance emergencies during a stay in one of our properties we offer a 24hr service with a special contact telephone number.
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